Live Chat is one of the great tool for online users to get support instantly, which leads to customer satisfaction. Business are engaging with customers through online. Research says, 85% of customers feels live chat is helpful. Below are few reasons why live chat can benefits business.
Convenient for Customers
Live Chat Provides real time engagement with customers. It helps customers to get immediate access to help or assistant over products or services. Live Chat gives the facility to speak with someone quickly. The waiting time of live chat is much lesser than call center or any other channel. It helps users to get the information whenever required. It is one of the best features one can offer. It reduces response time which helps to boost customer satisfaction.
Building Opportunity
Connecting with customers in real time helps to improve satisfaction. It is one of the easy and simple way to increase relationship with online users. Studies reveals that 65% of Business who used live chat are likely to increase sales. Whenever customer feels that they are been taken care, the chances of losing customer decreases.
Increases Sales
Live chat is one of the effective channel in generation leads and making sales. Having a person who can provide visitors with instant support or assist in making purchase decision is one of the important key to increase conversion rates. Therefore, increase in sales is directly affected by chat support.
Reduce Expenses
Implementing live chat software is one of the easiest and cost-effective solution. It has consistently proved that it cuts down expenses. It allows chat agents to connect with multiple users at the sametime. Live chat reduces the waiting queue time which leads to process improvement. It also increases customers confidence on the product or services.
Customer Pain Points
Customer pain is one of the term which has being problem for many businesses in today’s world. With support over call or email, its sometimes much difficult to address them. With real-time live chat, agents can provide instant help to customers. It also helps website visitors to get in touch with agents whenever needed.
With Live chat system, it’s much easier to understand the customers problem as managers or supervisors can quickly access to all the chat history
To learn how YaWowy Live Chat can work to boost your sales, contact us here or drop us a mail at sales@yawowy.com for free demo and consultation. Get YaWowy Live Chat FREE for a 30-day. So why not sign up and see yourself.
Leave a Reply
You must be logged in to post a comment.